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Meet The Team


Mandy Albers

Office Manager

Hello!  My name is Mandy Albers and I have been in the dental field for over 20 years. I joined Grand Lake Family Dentistry in 2018 as an Office Coordinator. I maintain my Certification in Dental assisting so I can jump in and help Dr. Lutz chairside as needed. I love helping people stay pain free and Smile! I live in Celina, Ohio with my husband and we have 4 children. I spend my free time with my family and I am very proud of our children who are excellent students and dedicated athletes.



Mary Stein

Financial Coordinator

Greetings! My name is Mary Stein and I am the Financial Coordinator here at Grand Lake Family Dentistry. I was born in Kettering, Ohio and lived in Michigan until 1987. When my father retired from the US Postal Service, we moved to St. Marys, Ohio. I graduated from St. Marys Memorial High School in 1989. I married my husband of 30 years after a blind date and have 4 beautiful children- Kaytie, Kelsey, Kyle and Kristi. My children are involved in an array of activities including football, soccer, gymnastics and baseball. I try to attend most of their events, and I’m their number one Fan! I have 5 grandchildren, a dog named Verdelle, 2 cats, Miffy and Elllie and of course our ever-famous Guinea Pig, Heath. I am here to assist you with all your insurance and/or account questions and look forward to helping you achieve the Smile of your Dreams.



Carmel Smith

Front Desk Administrator

Hello! My name is Carmel Smith.  I am the newest Front Desk Administrator to join Dr. Lutz’s team.  I have two sons, Drew and Colin, and a Grandson, Jack, who will be 3 this year.   I have over 25 years dental experience.  I entered the dental field because of an opportunity to work at an Orthodontic Practice.  I noticed the positive change we were making in people’s lives by improving their smiles.  I had found my passion.  I love what I do and enjoy working with patients helping them understand their dental treatment, dental benefits, and utilizing their insurance.  I look forward to helping you schedule your next appointment and seeing you Smile!!



Danielle Block

Front Desk Coordinator

Hello!  My name is Danielle Block and I started working with Dr. Lutz when he bought Dr. Widner's practice in St. Marys, Ohio. I love that fact that I am in the Dental field, like my mother Dianne, mentioned above. I am a front desk coordinator at the St. Marys location and I love what I do. I attended Rhodes State College where I earned my Associates in Human Services. I am married to my High School Sweetheart, Dan and now have 3 bouncing boys! They keep me very busy and are my EVERYTHING! I look forward to talking with you soon.



Carolyn Pancake

Front Desk Coordinator

Hello, my name is Carolyn Pancake. I joined Dr. Lutz’s practice in 2018. I went to Celina High School and graduated from Wright State University. My husband, Leon, and I have 3 children, James (Erin), Justin (Shannon), and Allison. I also have 3 grandchildren, Natalie, Wyatt, and Claire. During my leisure time, I enjoy taking walks, doing puzzles, volunteering for Grand Lake UMC Harvest Table, singing in the Sound Waves Barbershop Chorus and Church Choir.  I also volunteer with the mission trips to Good Works in Athens, Ohio. I look forward to meeting you!



Hanna Mast

Front Desk Coordinator

Hello!  My name is Hanna Mast.  I am the newest team member of Grand Lake Family Dentistry.  I have a business degree from Kent State University.  You will meet me at the Front Desk in our Celina, Ohio location.  In my spare time, I enjoy being outside and have an new found hobby of Skiing.  I look forward to meeting you and helping you enhance your Smile!!


Rene Balyeat

Hygiene Coordinator

Hello! My name is Rene Balyeat. I have been in the dental field for almost 26 years. The first 24 years I was a Dental Assistant and now I am the Hygiene Coordinator for Grand Lake Family Dentistry. I had on the job training with Dr. Ramsey and joined his practice in 1994.  Dr. Lutz bought his practice and I have been with him ever since. I have 3 children, Jonathan, Chelsea and Evan. I am very proud of the people they have become. During my spare time, I enjoy antiquing, refinishing pieces and interior decorating. I also love flower gardening, walking and hanging out with friends. I especially love spending time with my grandchildren Hayden, Avery and Twins, Carter and Addison. Time I share with them is priceless. God has blessed me with the most wonderful family!  I love working with people and that is what attracted me to working in the dental field and what has kept me there. I hope to make your experience at our office a pleasant one and I look forward to working with you.



Lora Ross

Registered Dental Hygienist

Hi! My name is Lora Ross. I am a Registered Dental Hygienist. I graduated from Rhodes State College in 1997 and joined the practice of Dr. Lutz in 2011. I met Dr. Lutz in college and reunited with him professional when we both worked at Dr. Fleagle’s practice. I have been married 23 years and have 3 Amazing children. My favorite thing to do when I am not working is spending time with my Family. I was born and raised here in Celina, Ohio. I wanted to be in the dental field because I found it to be the most interesting of all the healthcare fields. I am excited to work with you, make you smile and developing life-long patient relationships. I also have known Dr. Lutz’s wife Paula, since Grade school and consider to be a great friend. This is not just a place of employment for me but a Professional Family as well.



Lori Daley

Registered Dental Hygienist

Greetings! My name is Lori Daley and I am a Registered Dental Hygienist. I graduated from Rhodes State College in 2002. I was a stay at home mother until my children were raised then went to school. I have been married 28 years and have 3 children, 5 Grandchildren and 2 dogs. I was born and raised in Ohio. I love working in the dental field because I have always cared about oral hygiene and like helping others understand the benefits of great Oral health. I am looking forward to serving you and your family.



Jessica Ross

Registered Dental Hygienist

Hi, my name is Jessica Ross. I am a Registered Dental Hygienist and graduated from Rhodes State College in 2013. I joined Dr. Lutz and his team in 2015. I have been married to my husband, Matt, for 10 years and have 5 Children. Our kids keep us very busy with soccer, baseball, football, basketball, track, and cross-country. We have 3 Grandchildren and 1 on the way. My passions and hobbies are running, camping, riding 4-wheelers, kids, sports and taking care of our 3 pets. I am originally from Monroeville, Indiana and have lived in Celina, Ohio for 16 years. I originally got into the Dental field because I was looking for a career change. I was a secretary for 10 years and decided to go back to college. I am so happy I did. I love helping people feel great about their smiles and giving children a positive experience in the dental office.



Stephanie Bruns

Registered Dental Hygienist

My name is Stephanie Bruns. I started working with Dr. Lutz when he bought Dr. Widner's practice in St. Marys, Ohio. I am a registered Dental Hygienist and graduated from Lima Technical College in 1995. I have been married for 15 years with 3 children. I look forward to working with you!




Kaylee Long

Registered Dental Hygienist

Hi, my name is Kaylee Long and I started working with Dr. Lutz when he bought Dr. Widner's practice in St. Marys, Ohio. I am a registered Dental Hygienist and I graduated from Rhodes State College in 2012. My husband and I were Highschool sweethearts and now have three beautiful children, two dogs and I enjoy spending my extra time with them. I love working in the dental field because I get to build awesome relationships and help my patients achieve the best oral health. 



Dianne Storer

Lead Dental Assistant

Hello, my name is Dianne Storer and I am the Lead Dental Assistant for Dr. Travis Lutz. I have worked with Dr. Lutz from the moment he graduated from Dental school. He joined Dr. Fleagle’s practice in 1998 and I was Dr. Fleagle’s dental assistant at that time. When Dr. Lutz ventured off and purchased Dr. Heitkamp’s practice in 2000, I went with him and have been with him ever since. I married my brother’s best friend and we are working on celebrating our 38th year together. We have 2 children, Derrick and Danielle. They have blessed me with 7 grandchildren. In my past time, I enjoy watching grandkids play soccer. My husband and I also enjoy bike riding and 4 wheel OFF-ROAD Jeep events. My husband actually got me my first dental assisting job with Dr. Fleagle. The rest is history! I love helping people and treating patients with the utmost care and respect. 



Sherry Roberts

Dental Assistant

Hello!  My name is Sherry Roberts. I graduated from Patterson Career Center in 2001 with my Dental Assisting Certificate. I joined Grand Lake Family Dentistry in 2018 bringing over 17 years of dental experience with Dentures, extractions, Implants and more! I have 3 children, one boy and 2 girls. My son plays football, on the wrestling team, and runs track. My oldest daughter is looking to join the Airforce after graduation. We have one dog, a Great Dane, who thinks he’s a human! I enjoy spending time with my family and Scrapbooking. I am originally from Dayton, Ohio and have lived in Celina, Ohio for 14 years. I love being a Dental Assistant and hope to advance my skillset and become an Expanded Functions Dental Assistant in the near future. It makes me happy knowing I am apart of the team that makes you Smile. 



Hope Rupert

Hybrid Assistant

Hello! My name is Hope Rupert. I joined Dr. Lutz’s Dental Team in July 2019 as a Hybrid Assistant, which means I work at the front desk and also assist the Doctor in the clinical area. I was born in the Shawnee area of Lima, Ohio and I moved to Celina in 2017. I completed a dental assistant program from Rhodes State College in 2018. I also have over 8 years experience in the medical field, working as a State Tested Nurse’s Aide, Home Health Assistant, and Emergency Room Specialist. I love what I do. I am passionate about being a part of creating the “Smile” you’ve always dreamed of. In my spare time, I enjoy cooking, weight lifting, and anything outdoors. I am excited to be a part of Grand Lake Family Dentistry and creating the best patient experience for you and your family. 




Whitney Gerz

Dental Assistant

Hello! My name is Whitney Gerz. I am a dental assistant with Grand Lake Family Dentistry and I work at both locations. I primarily work with Dr. Veronica Brunet. I attended and completed the dental assisting course in 2010. I am married to my best friend, Alan, and we have four beautiful children together; Kaitlyn, Caylee, Jayson, and Gavin.  We love the small town of New Knoxville, Ohio. We stay pretty busy managing the children's sports schedules and enjoying family time. When the weather is nice, we love being outdoors swimming, biking, walking and going to the movies. I love what I do; especially because I get to help patients smile more! I look forward to meeting and working with you.